The Inbox in the Social Conversation Area allows you to manage ongoing conversations in various social media accounts from one centralized location. When someones comments on a Facebook post or replies to you on Twitter, it will show up here and you will be able to comment/reply instantly.
All of the people you are having conversations with are listed on the left side. Clicking a person brings up the conversation with them, showing you the full history of your conversation with that person.
Refreshing / Refresh Button
Your Social Inbox will refresh automatically throughout the day. New comments/replies you have received will show up in the Unanswered section. The total number of conversations that are "unanswered" are also displayed on the Welcome screen when you login to your account.
You can also manually refresh your Inbox at anytime by clicking the "Refresh" button.
Unanswered / Answered
Any conversation you contribute to with a comment or reply will be moved to the "Answered" section of the Inbox. You can completely remove a conversation by clicking the "Remove" link in the top right corner of that particular conversation. You can also move a conversation to 'Answered" or "Unanswered" by clicking the "Mark as" link at the top of the conversation.
Reply or Comment
You can easily and instantly write comments/replies on any social media conversation. You can also "Retweet" any message in a Twitter conversation. Click the "Comment" or "Reply" link to bring up the pop-up to compose and send your message.
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