Current Events and Topics
Often times, there are current events, professional sports games, political movements and other things happening in you community that are important to your customers and followers. Should you get involved in the conversation about these topics? Obviously there are are some simple examples. Sports Bars should definitely post scores, reactions and announcements about your local teams. Sports Bars' customers want this information and may even consider their favorite sports bar a source of information on this subject.
But what about a small retail store or a non-profit? When is a good time to take part in the conversations and when should should they just stick with posting about what they have going on? If you run a local non-profit group, your followers will most likely not be looking at you as a source for updates on every single game during the baseball regular season. But if the local team wins the World Series, that probably warrants an excited or congratulatory social media post.
The magnitude of the topic or event should be considered. Does this impact my organization and its followers? In the example just given, regular season baseball games don't the non-profit or community, but winning the World Series is something the whole city and community celebrate. As part of the community, you should not be left out of the celebration.
Your Social Media Experts Should Not Project Themselves
An important factor to always keep in mind is the voice of your social media accounts. Like all aspects of your communication and marketing there should be a consistent voice that is concurrent with your brand. Is your organization, young, fun and casual? Then the way you chat on social media should probably reflect this.
It often seems that one or two people are put in charge of creating the content and messages that will be posted on social media accounts. These people always need to remember they are posting as the organization and not as themselves. The wording, phrasing and expressions used should reflect the brand of the organization, not the personality of that individual.
They should also consider this when it comes to current events. The questions should be "Is my organization and my followers interested in this subject?", "Is this topic beneficial and does it positively reflect my organization?" The top or current event may be very important to the individual in charge of your social media, but it may not reflect the brand of your organization.